Frequently Asked Questions:

You have questions, we have the answers! See below some frequent questions and items of interest for you. Please click on the question to expand the answer. In case you have any further inquiries feel free to contact us any time and we can setup a call to answer any open questions.

Planning & Booking

How do I book an appointment?
Can I do my session outdoors?

Yes! We love to do photo shoots outdoor. We have studio available in Dallas also.

Can you photograph our family in our home?

Yes! We love relaxed natural light sessions in our client’s homesFamily Happily Sitting in Kitchen

What is Cancellation Policy?

In case you cancel you will not receive your deposit back. This covers any loss in the form of lost bookings and eventual cost already arisen before the current session. However, we understand that unforeseen events can happen, so we try to work on alternatives if possible – e.g. find a new date for a session.

Do you shoot (Large / Small / Indian / Persian / Jewish / Christian / Muslim Weddings?

Yes, of course!  It would be our pleasure to document your celebration of any faith, big or small.

Which form of payments?

All major credit cards and cash.

What happened if we get rained out?

We keep a number of backup dates open each month in case of bad weather, and there’s no fee to reschedule to a new date if it’s raining or overcast — in fact, I encourage it! Sunshine is a huge component of my style of photography, and it’s definitely worth waiting for a beautiful day. It will add warmth, dimension, and life to your images!

Preparing For Your Photoshoot

Which locations do you recommend for a Portrait Session?

Click here to look at the list of outdoor photo shoot locations. We have studio available also for indoor photo shoot.

Can I bring a pet?

Yes! We love photographing pets. Dog portraits (and cat portraits) are some of our favorites, with or without a two-legged family member.

Do you have Hair suggestions?

Schedule haircuts and salon visits up to three weeks before your photo session. You want to be comfortable with your style. We’ve found hair worn down will be more flattering than hair worn up. But if you love your hair up, bring what you need to style it at your session and inform your photographer. Some women choose to go get a blow out and hair style before arriving at the studio.

What do photographer expect from parents?

We prefer to work as a team. You know your child better than we do. As you prepare for your portrait photography session, notice what you do or say that garners great reactions. Hug and kiss your kids, laugh out loud, and strike a festive mood. We’ll ask you to look at the camera when the timing is right, but for the most part ignore the camera.

I wear glasses, do I need to remove them for photos?

Avoid wearing TRANSITION lenses to your photo shoot. The lighting will turn them into sunglasses. If you wear glasses outdoors, there is often reflections which require complex retouch charges to fix. If you are very partial to your glasses, you may want to consider having your optician remove the lenses before your session or lend you a pair of frames without lenses in them.

Can I bring along friend or family member?

Sure! I love it when my clients bring along a “laugh buddy,” and it’s always fun to grab an extra photo of the two of you together! I don’t recommend bringing your hair stylist with you, but I welcome any communication before the session so that I can keep special requests in mind as we’re shooting.

What if my Kid(s) don't Cooperate?

I love getting to know my clients’ kids, even the ones who are shy/stubborn/you name it! I always approach the session as a new friend who’s just there to play and have a good time. I have all the patience in the world, and I find that being easy-going translates to happy kiddos. That being said, not every moment of the session is perfect, and that’s totally OK — in fact, it’s encouraged! In 10 years, I’m willing to bet that you’ll cherish the image of your toddler crying fake tears just as much as the one that we took 10 seconds later of him happily running toward the camera. My goal is to capture the personalities of the kids in front of my lens, including all of the beautiful quirks, details, and small moments that make up childhood.

What's the best time to do a maternity portrait?

We like to do maternity photo sessions at about 30 weeks. We can do them later, depending on your comfort, but 30 weeks is ideal for a pregnancy portrait session.

What will you (Photographer) be wearing at our Wedding?

It depends on the type of wedding/event you are having!  If you are planning a formal, black-tie wedding, I’ll be dressed in mostly black and probably a jacket.  If you are getting married on the beach in Hawaii, probably a long dress or lighter pants and a blouse.  Myself and my staff always dress professionally and appropriately for the location and event we will be shooting.

What type of camera equipment do you use?

We shoot with Canon 5D Mark IV and a back up camera Canon 5D Mark II, including prime lenses as well as external Profoto lighting. We always make sure to bring backup equipment in case something does not work as expected. If you are interested in more details let us know, but we would recommend to look at our work and see if you like the results.

How should we prepare for Portrait Session?
How do I prepare my child for photo shoot?

Make sure your child is fed, well rested and ready to have a good time. It’s a good idea to tell small children they are going to “play”. We want them to feel comfortable and at ease in the space and with the folks behind the camera.

I am not photogenic..

Believe it or not, pretty much EVERYONE tells me this before their session, and it never turns out to be true! I love coaching my clients through having their photos taken, and I have a lot of tricks up my sleeve to make you look fabulous! When you’re having a great time, you’ll look more beautiful than you thought was possible.

Girl posing for photographer

Can I review my photos during the session?

I rarely show previews during the session — not because I’m trying to keep a secret or because you look bad, but because I’m trying to keep the energy up and help you stay focused and positive. I’ve found that if we stop too often to review images, it’s easy to get caught up in what you “should” look like, and you’ll start looking tense. I know it takes a lot to trust a stranger with something as personal as portraits, but I promise that I will go above and beyond to make sure you love how you look in your images!

After The Session

How soon after the event the photos will be ready?

One to Two hour photo shoot session are available within 10-14 days.

Wedding photos will be available within 3-4 weeks.

 

 

Do I get all the images you take?

We go thoroughly through all the images we take during a session and will take the obvious unusable ones in the first step. We also reduce the amount of duplicates so you can enjoy only the best of the best images. With each packages we guarantee a minimum amount of images (50 photos / hour), but in the end you will get all the images which will be made into the final collection

Do you backup your images? How can we be sure our images won’t get lost?

In our editing process, we have multiple copies of your images at all time. We’ll also store your images for a minimum of one year, but please make sure you store them in a safe place as well as you do not lose them. Printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.

Does the session fee include digital images?

Yes all packages include digital images plus prints. We will discuss this when you are booking a session.

Do you offer online viewing?

Yes, all our packages come with an easy to access online gallery so you can view and share your images with friends and family.

What if I lose my flash drive?

In the case that your flash drive becomes damaged or lost, it can be replaced at a $50 charge. However, we highly recommend that you make backups of your images so you preserve them.

What rights do I have to the digital prints?

If your selected packages include digital files you will receive reproduction rights to all your images. This gives you the right to reproduce the images for personal use, so you can use them for prints, share them on your social media, make canvases, etc. Commercial use is not allowed if not agreed on. The copyright of the images will be with the photographer.

ShutterWide Photography
972-460-6643
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